Privacy Policy

PRIVACY POLICY AND DATA PROTECTION

Last updated: May 21, 2026

At High Level Excursion Tours RD, we take the privacy and security of our users’ data very seriously. Below, we detail how we collect, process, and protect the personal information you provide when interacting with our Website and using our WP Travel Engine booking system, in accordance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic and, where applicable, international standards (such as the GDPR).

1. Data Controller

Company Name: High Level Excursion Tours RD
Email: info@highlevelexcursiontrd.com
Contact Phone: 809-207-0426
Address: Punta Cana 23000, Dominican Republic

2. Personal Data We Collect

When you visit our Website or make a booking, we collect the following data necessary for service management:

Identification and Contact Data: Name, last name, email address, phone number, country of origin, and language.
Booking Data (processed through WP Travel Engine): Details of the selected tour, date of travel, number of participants, and information regarding special requirements (food allergies, health conditions relevant to physical activity).
Payment Data: Billing information. Your credit or debit card details are processed directly by our external payment gateways integrated into WordPress (PayPal, Stripe, etc.). Our company does not store or have direct access to your full financial data.
Navigation Data: IP address, session cookies, and technical navigation data provided by the WordPress platform to ensure website stability.

3. Purpose of Data Processing

We use the collected information for the following purposes:

To manage your bookings: Process excursion purchases made through the WP Travel Engine plugin, issue confirmation vouchers, and manage payments.
Customer Support: Communicate with you regarding your booking, inform you of schedule changes, weather cancellations, or other important updates.
Marketing Purposes (with prior consent): Send you newsletters, promotions, or satisfaction surveys about our tourist services in the Dominican Republic. You may revoke this consent at any time.
Security and Legal Compliance: Protect our Website against fraud, suspicious activity, or cyberattacks, and comply with tax and legal obligations required by Dominican authorities.

4. Legal Basis for Processing

The legal basis that justifies the treatment of your data is:

The performance of a contract (the booking and purchase of the excursion requested by you through the system).
The explicit consent of the user by ticking the acceptance box of the Privacy Policy and Terms before completing the purchase or the contact form.
The legitimate interest of the Company to ensure website security and respond to your direct inquiries.

5. Data Recipients and Transfers

High Level Excursion Tours RD does not sell, rent, or transfer your personal data to third parties. Your data will only be shared in the following cases:

Technology Service Providers: Web hosting platforms, bulk email tools, and the platforms supporting the payment gateways integrated into WP Travel Engine.
Direct Tourist Service Providers: Local guides, drivers, or specific subcontractors of the booked excursion, sharing only the data strictly necessary for the correct execution of the tour (e.g., participant names and pickup hotel).
Competent Authorities: When required by law or by order of a judicial authority in the Dominican Republic.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, for the provision of the excursion service, and during the periods prescribed by applicable tax and commercial laws in the Dominican Republic for the retention of financial records.

7. User Rights

In accordance with applicable data protection legislation, you have the right to:

Access: Know what personal data we hold about you.
Rectify: Request the correction of inaccurate or incomplete data.
Cancel/Erase: Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Object: Object to the sending of commercial and marketing communications.

To exercise any of these rights, you may send a written request along with a copy of your identity document to our email: info@highlevelexcursiontrd.com or contact us directly by phone at 809-207-0426.

8. Use of Cookies

This website, being developed on WordPress, uses “cookies” to improve the user’s browsing experience, remember your itinerary searches in WP Travel Engine, and facilitate the checkout process. You can configure your browser to reject or disable cookies, although this may affect the proper functioning of the shopping cart and the excursion booking process.