{"id":3832,"date":"2026-05-21T09:16:41","date_gmt":"2026-05-21T13:16:41","guid":{"rendered":"https:\/\/highlevelexcursiontrd.com\/?page_id=3832"},"modified":"2026-05-21T14:38:14","modified_gmt":"2026-05-21T18:38:14","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/highlevelexcursiontrd.com\/en\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">TERMS AND CONDITIONS OF USE AND BOOKING<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong>&nbsp;May 21, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This document establishes the Terms and Conditions (hereinafter, the &#8220;Terms&#8221;) that govern the access, use, and booking of tourist services made through the website\u00a0<strong>[<\/strong><a href=\"https:\/\/highlevelexcursiontrd.com\/\">https:\/\/highlevelexcursiontrd.com\/<\/a><strong>]<\/strong>\u00a0(hereinafter, the &#8220;Website&#8221;), operated by\u00a0<strong>High Level Excursion Tours RD<\/strong>\u00a0(hereinafter, &#8220;the Company&#8221;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By browsing this Website or making a booking through our reservation system (powered by WP Travel Engine), you (hereinafter, the &#8220;User&#8221; or &#8220;Client&#8221;) expressly and unreservedly accept these Terms. If you do not agree with any of the clauses, you must refrain from using this site and from booking our services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. General Operator Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Commercial Name:<\/strong>&nbsp;High Level Excursion Tours RD<\/li>\n\n\n\n<li><strong>Contact Phone:<\/strong>&nbsp;809-207-0426<\/li>\n\n\n\n<li><strong>Contact Email:<\/strong>&nbsp;<a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Ainfo%40highlevelexcursiontrd.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@highlevelexcursiontrd.com<\/a><\/li>\n\n\n\n<li><strong>Address:<\/strong>&nbsp;Punta Cana 23000, Dominican Republic<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Purpose of the Website and Booking System<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Website functions as an e-commerce platform for the promotion, description, and booking of excursions, tours, and tourist activities in the Dominican Republic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bookings and their processing are managed through the&nbsp;<strong>WP Travel Engine<\/strong>&nbsp;plugin. The availability of tours shown in the system is updated regularly; however, final booking confirmation is subject to availability validation and the corresponding payment as described in the payments section.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Booking Process and Registration<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Minimum Age:<\/strong>&nbsp;To make a valid booking, the Client must be at least 18 years old and have the legal capacity to enter into contracts.<\/li>\n\n\n\n<li><strong>Client Data:<\/strong>&nbsp;The Client is responsible for providing true, accurate, and up-to-date information during the WP Travel Engine booking process (name, email, phone number, number of passengers, health or dietary restrictions, etc.). The Company is not responsible for errors resulting from incorrect information provided by the Client.<\/li>\n\n\n\n<li><strong>Confirmation:<\/strong>&nbsp;Once the booking form is completed and payment is processed (partial or total, as applicable), the system will send an automatic confirmation email. This confirmation constitutes the voucher that must be presented on the day of the activity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Prices, Currency, and Payment Methods<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prices:<\/strong>&nbsp;All excursion prices are displayed in the currency indicated on the website (usually US Dollars [USD] or Dominican Pesos [DOP]) and include applicable local taxes (such as ITBIS), unless otherwise specified.<\/li>\n\n\n\n<li><strong>Payment Gateways:<\/strong>&nbsp;Payments are processed through the payment gateways integrated into WP Travel Engine (e.g., PayPal, Stripe, or authorized local gateways). The Company does not store or have access to the Client&#8217;s full credit or debit card details.<\/li>\n\n\n\n<li><strong>Additional Fees:<\/strong>&nbsp;Any currency conversion fees or banking commissions charged by the Client&#8217;s card-issuing bank shall be borne by the Client.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Cancellation, Refund, and Modification Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of tourist activities in the Dominican Republic, cancellation policies are governed by the following terms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellation by the Client:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Cancellations made more than [e.g., 48 or 72] hours prior to the excursion date: Refund of [e.g., 100% or 90%] of the amount paid (bank or payment gateway transaction fees may be deducted).<\/li>\n\n\n\n<li>Cancellations made less than [e.g., 24 or 48] hours prior to the excursion or failure to show up (&#8220;No Show&#8221;) on the day of the excursion: No refund will apply.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Date Modifications:<\/strong>&nbsp;Requests to change the date of a booked excursion are subject to availability and must be requested at least [e.g., 24] hours in advance by emailing&nbsp;<a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Ainfo%40highlevelexcursiontrd.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@highlevelexcursiontrd.com<\/a>&nbsp;or calling 809-207-0426.<\/li>\n\n\n\n<li><strong>Cancellation due to Force Majeure or Weather Conditions:<\/strong><br>Since many excursions depend on weather conditions in the Dominican Republic (heavy rain, storm warnings, adverse sea conditions), the Company reserves the right to cancel or reschedule an activity for safety reasons. In these cases, the Client will be offered:\n<ol class=\"wp-block-list\">\n<li>Rescheduling the excursion to another available date.<\/li>\n\n\n\n<li>Changing the booking for another excursion of equivalent value.<\/li>\n\n\n\n<li>A full refund (100%) of the amount paid if neither of the previous options is feasible for the Client.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Client Obligations and Conduct<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Client agrees to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arrive at the agreed meeting point at least [e.g., 15] minutes prior to the time indicated on the booking voucher.<\/li>\n\n\n\n<li>Comply with the safety instructions provided by the guides and support staff during the excursion.<\/li>\n\n\n\n<li>Respect the environment, local regulations of protected areas, and national parks of the Dominican Republic.<\/li>\n\n\n\n<li>The Company reserves the right of admission or to terminate the participation of any client who exhibits inappropriate behavior, intoxication, or violent conduct that jeopardizes their safety or that of the group, without right to a refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Limitation of Liability<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Company acts as an organizer and\/or intermediary for transportation services, guides, and activities. Although we rigorously select our partners, we are not responsible for personal loss, theft, physical injury, accidents, or delays occurring outside the direct control of our staff or due to the Client&#8217;s imprudence.<\/li>\n\n\n\n<li>The Company is not responsible for temporary technical interruptions on the Website, WordPress server downtime, or failures in external payment gateways.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. Intellectual Property<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All content on the Website, including but not limited to texts, logos, images, videos, designs, WordPress code, and WP Travel Engine plugin configurations, is the exclusive property of High Level Excursion Tours RD or its respective licensors, and is protected by national and international intellectual property laws. Any total or partial reproduction without prior written authorization is prohibited.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Applicable Law and Jurisdiction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms are governed by the laws of the Dominican Republic, particularly Law No. 358-05 on the Protection of Consumer or User Rights. For the resolution of any dispute arising from the interpretation or execution of this agreement, the parties submit to the jurisdiction of the courts of Santo Domingo, Dominican Republic.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS OF USE AND BOOKING Last updated:&nbsp;May 21, 2026 This document establishes the Terms and Conditions (hereinafter, the &#8220;Terms&#8221;) that govern the access, use, and booking of tourist [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3832","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/pages\/3832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/comments?post=3832"}],"version-history":[{"count":2,"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/pages\/3832\/revisions"}],"predecessor-version":[{"id":3978,"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/pages\/3832\/revisions\/3978"}],"wp:attachment":[{"href":"https:\/\/highlevelexcursiontrd.com\/en\/wp-json\/wp\/v2\/media?parent=3832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}